Company

Refund & Cancellation Policy

Every order is prepaid and, once dispatched, final. Here is exactly what can be cancelled, what cannot, and how money comes back when it does.

Cancelling an order

You can cancel an order at any time before it is handed to the courier. Message us on WhatsApp with your order number and we will cancel it and confirm on the same thread. Your order page shows the parcel’s status, so you can see whether it has been dispatched yet.

Once the parcel has been handed to the courier the order can no longer be cancelled.

How the money comes back

  • A cancelled order is reversed in full — the product price, the GST charged on it and the shipping fee.
  • The reversal goes to the payment method you paid with: the same card, UPI ID, wallet or bank account. We cannot redirect it elsewhere.
  • It reaches you within 5–7 working days of the cancellation being confirmed. Banks and card issuers control the last part of that time, not us.
  • There is no cash on delivery on this store, so there is never cash to return.

No returns, no refunds after dispatch

We do not accept returns, we do not offer exchanges, and we do not issue refunds or credit notes for a change of mind, a size that does not suit, or a colour that looks different from your screen. That is why every product states its material, weave, measured size and care instructions before you buy, and why a person answers questions on WhatsApp beforehand — please use both.

Damaged, defective or wrong item

If a parcel arrives damaged, or contains something other than what you ordered, message us on WhatsApp as soon as it arrives, with photographs of the packaging and the item. We will look at it with you and put it right; that is not a return and does not need one.

Undelivered parcels

If a parcel cannot be delivered — nobody at the address, a refused handover, an unserviceable PIN — the courier starts it back to us and your order page says so. We will contact you to arrange what happens next.

Out of stock after payment

Stock is live but not reserved until payment completes. In the rare case an item sells out between your payment and our packing, we will tell you before anything ships and reverse the payment to your original payment method within 5–7 working days, unless you would rather wait for it or choose something else.